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      Customer Reviews

      4.6/5

      Based on 5230 verified reviews

      Customer Experience Rating

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      See What Families Say About PuppySpot!

      Display Reviews with Photos
      • 09/23/2018

      Tammy R.

      Kansas

      Breed: Goldendoodle

      Cashew

      Our experience has been great from the minute we picked up Cashew at the airport. He is so cuddly and playful. I would say he plays hard then sleeps hard.

      • 09/22/2018

      Marlene B.

      New Jersey

      Breed: Cavachon

      Not as "Marvelous" as I was told

      Puppy Spot was great at the initial point of sale...but after that--there was much to be desired. I had a lot of communication but most of it was incorrect...they e-mailed me the wrong puppy name...I was never told that the breeder was "religious" and would not schedule the puppy's flight on a Sunday which I had requested the flight to be, until AFTER the sale. I was sent the wrong waybill number for picking up the puppy and then of course the puppy's flight was change 3 times and they changed the flight to the next day before consulting me - which if they had I would have told them to make it for Wednesday because I happened to have that day off from work. It was a COMPLETE disaster because I had initially taken the day off from work for the flight on Monday. I would not recommend Puppy Spot to anyone due to these issues unfortunately. But I do have a great puppy.

      • 09/22/2018

      Cindy C.

      Maryland

      Breed: Cairn Terrier

      Sally, Cairn Terrior

      My experience with PuppySpot was very satisfying. We love our new puppy. Having a great time getting to know her....

      • 09/20/2018

      Shannon N.

      California

      Breed: Golden Retriever

      Ms. Abby

      Paul was wonderful throughout the whole process!

      PuppySpot Customer Advocate

      Shannon - Thanks for your feedback. You're part of the PuppySpot family now, so, please don't be a stranger!

      • 09/18/2018

      Naidu S.

      Minnesota

      Breed: Goldendoodle

      Great response from puppy spot

      Great response from puppy spot team.

      PuppySpot Customer Advocate

      Naidu - Thank you for your feedback. Welcome to the PuppySpot family!

      • 09/18/2018

      Lillian A.

      New Jersey

      Breed: Labradoodle

      Harlee

      Great experience!!

      PuppySpot Customer Advocate

      Lillian - Thank you for your feedback and the adorable pic of Harlee! We look forward to many future "pupdates." Welcome to the PuppySpot family!

      • 09/18/2018

      Claudia C.

      Florida

      Breed: Pembroke Welsh Corgi

      Highly recommend

      I was apprehensive about purchasing a puppy on-line but Puppy Spot made the process seamless. I'd especially like to thank Tony (last name unknown) for all his assistance. He even answered my call as he was walking out the door. Pick up at the airport was nerve racking, but when Gallifrey, aka Rugger, showed up, I knew I was pleased with Puppy Spot. Additionally, I like that the breeder gave me their contact number should I have any questions.

      PuppySpot Customer Advocate

      Claudia - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your handsome pup, Gallifrey! We are thrilled to know that your pup arrived healthy and happy and that bonding has already begun. Our relationship did not end, so please don’t be a stranger, we are just a call or an email away whenever you need us!

      • 09/18/2018

      MarianA G.

      Florida

      Breed: Great Dane

      Priestess

      They were very helpful and professional. My puppy arrived on schedule and healthy.

      PuppySpot Customer Advocate

      MarianA - Thank you for your feedback and the adorable pic of your new puppy! We're so happy your pup arrived safe and sound. You've joined a community, so please don't hesitate to contact us with any questions. Welcome to the PuppySpot family!

      • 09/18/2018

      Fatomeh A.

      Minnesota

      Breed: German Shepherd

      Great

      Great

      PuppySpot Customer Advocate

      Fatomeh - Thank you for your feedback. Welcome to the PuppySpot family!

      • 08/13/2018

      Dawn M.

      New York

      Breed: Labrador Retriever

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      • 08/13/2018

      David P.

      Missouri

      Breed: Bernedoodle

      Perfect puppy and great and very helpful people...

      Perfect puppy and great and very helpful people

      • 08/13/2018

      Thao B.

      Illinois

      Breed: German Shepherd

      Great service and very care about customer?s conce...

      Great service and very care about customer?s concerns. I would recommend to all of my friends if they are looking for a puppy.

      • 08/13/2018

      Angel G.

      Florida

      Breed: Labradoodle

      We had a lovely experience with Puppy Spot! Even t...

      We had a lovely experience with Puppy Spot! Even though our baby girl came to us a little sick at first, Puppy Spot was so attentive and amazing! They regularly checked in to see if Sushi was feeling better and that her and our needs were met! I would definitely recommend Puppy Spot to anyone!

      • 08/13/2018

      Ebony l.

      New York

      Breed: Boston Terrier

      I absolutely adore my new puppy. The people at Pup...

      I absolutely adore my new puppy. The people at PuppySpot really did go above and beyond. Knocking one star off due to the Travel Arrangements as there were not very accommodating, but working with a third-party solved the issue.

      • 08/13/2018

      Tamara N.

      Maryland

      Breed: Poodle

      Disappointed in people not poodle

      I ordered white standard poodle puppy. Puppy Spot's Greensboro North Carolina breeder delivered cream-colored puppy -WHY LIE?Last century we called that BAIT & SWITCH. Caveat emptor!

      • 08/13/2018

      Brenda A.

      Florida

      Breed: Australian Shepherd

      Great Experience

      I had great experiences with PuppySpot. When I made the initial call theservice representative was kind and answered all the questions I had. The whole process went extremely smooth. I wanted to speak to the breeder to ask a few questions about my puppy and PuppySpot arranged the call. My puppy was to fly into Florida but due to the hot weather he wasn't able to fly so the breeder found someone to drive several pups to Florida. The driver was kind enough to stop in my town so I wasn't inconvenienced in any way by driving any distance which I was very happy about. PuppySpot gave excellent service and kept my updated of all the details about my puppy's arrival. From beginning to end it was a very pleasant experience and I would highly recommend! And I might add that I have the most adorable and sweet puppy!

      • 08/13/2018

      Janette R.

      Maryland

      Breed: Bernedoodle

      Great experience! Perfect puppy!

      The website was accurate. Paul helped me find the perfect puppy. He sent lots of pictures of the puppy and her parents. He answered every question. I was nervous about using an online website, but no need to worry. Our puppy is amazing, healthy, and a love! Would recommend to my friends.

      • 08/13/2018

      James T.

      Michigan

      Breed: Goldendoodle

      I rated a 2 instead of 1 only because the puppy is awsome.

      Communication was terrible right to the end. When I had to make an extra trip to the airport because when I called they said puppy was in route. Then 15 minutes after arrival time while I was at the airport I received a call stating the pup was not put on connecting flight. Then had to go back at 1:00 am. Worst customer service that I have ever deltt with.

      • 08/12/2018

      Rose P.

      Connecticut

      Breed: Havanese

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD ...

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD 4 DIFFERENT PEOPLE CALLING AND EACH ONE TELLING YOU A DIFFERENT STORY! IF I WERE A BREEDER I WOULD NEVER CONTRACT YOUR COMPANY TO SELL MY DOGS. ONE PERSON SAID PUPPY IS ON ITS WAY WHILE ANOTHER SAYS ITS SICK AND THEN ANOTHER SAID ITS STILL COMING STILL THEN ANOTHER ONE TELLING US THE BREEDER WONT LET IT GO UNTIL it?s BETTER IN WHICH WE ALREADY CANCELED ARE OTHER PLANS RESULTING IN US LOSING $700.

      • 08/12/2018

      Daniel S.

      Florida

      Breed: Labrador Retriever

      Excellent Job in getting Sully here safe and sound...

      Excellent Job in getting Sully here safe and sound. I have only had Sully here a short time and we are close friends, Thanks.

      Kansas 09/23/2018

      Tammy R.

      Breed: Goldendoodle

      Cashew

      Our experience has been great from the minute we picked up Cashew at the airport. He is so cuddly and playful. I would say he plays hard then sleeps hard.

      New Jersey 09/22/2018

      Marlene B.

      Breed: Cavachon

      Not as "Marvelous" as I was told

      Puppy Spot was great at the initial point of sale...but after that--there was much to be desired. I had a lot of communication but most of it was incorrect...they e-mailed me the wrong puppy name...I was never told that the breeder was "religious" and would not schedule the puppy's flight on a Sunday which I had requested the flight to be, until AFTER the sale. I was sent the wrong waybill number for picking up the puppy and then of course the puppy's flight was change 3 times and they changed the flight to the next day before consulting me - which if they had I would have told them to make it for Wednesday because I happened to have that day off from work. It was a COMPLETE disaster because I had initially taken the day off from work for the flight on Monday. I would not recommend Puppy Spot to anyone due to these issues unfortunately. But I do have a great puppy.

      Maryland 09/22/2018

      Cindy C.

      Breed: Cairn Terrier

      Sally, Cairn Terrior

      My experience with PuppySpot was very satisfying. We love our new puppy. Having a great time getting to know her....

      California 09/20/2018

      Shannon N.

      Breed: Golden Retriever

      Ms. Abby

      Paul was wonderful throughout the whole process!

      PuppySpot Customer Advocate

      Shannon - Thanks for your feedback. You're part of the PuppySpot family now, so, please don't be a stranger!

      Minnesota 09/18/2018

      Naidu S.

      Breed: Goldendoodle

      Great response from puppy spot

      Great response from puppy spot team.

      PuppySpot Customer Advocate

      Naidu - Thank you for your feedback. Welcome to the PuppySpot family!

      New Jersey 09/18/2018

      Lillian A.

      Breed: Labradoodle

      Harlee

      Great experience!!

      PuppySpot Customer Advocate

      Lillian - Thank you for your feedback and the adorable pic of Harlee! We look forward to many future "pupdates." Welcome to the PuppySpot family!

      Florida 09/18/2018

      Claudia C.

      Breed: Pembroke Welsh Corgi

      Highly recommend

      I was apprehensive about purchasing a puppy on-line but Puppy Spot made the process seamless. I'd especially like to thank Tony (last name unknown) for all his assistance. He even answered my call as he was walking out the door. Pick up at the airport was nerve racking, but when Gallifrey, aka Rugger, showed up, I knew I was pleased with Puppy Spot. Additionally, I like that the breeder gave me their contact number should I have any questions.

      PuppySpot Customer Advocate

      Claudia - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your handsome pup, Gallifrey! We are thrilled to know that your pup arrived healthy and happy and that bonding has already begun. Our relationship did not end, so please don’t be a stranger, we are just a call or an email away whenever you need us!

      Florida 09/18/2018

      MarianA G.

      Breed: Great Dane

      Priestess

      They were very helpful and professional. My puppy arrived on schedule and healthy.

      PuppySpot Customer Advocate

      MarianA - Thank you for your feedback and the adorable pic of your new puppy! We're so happy your pup arrived safe and sound. You've joined a community, so please don't hesitate to contact us with any questions. Welcome to the PuppySpot family!

      Minnesota 09/18/2018

      Fatomeh A.

      Breed: German Shepherd

      Great

      Great

      PuppySpot Customer Advocate

      Fatomeh - Thank you for your feedback. Welcome to the PuppySpot family!

      New York 08/13/2018

      Dawn M.

      Breed: Labrador Retriever

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      Missouri 08/13/2018

      David P.

      Breed: Bernedoodle

      Perfect puppy and great and very helpful people...

      Perfect puppy and great and very helpful people

      Illinois 08/13/2018

      Thao B.

      Breed: German Shepherd

      Great service and very care about customer?s conce...

      Great service and very care about customer?s concerns. I would recommend to all of my friends if they are looking for a puppy.

      Florida 08/13/2018

      Angel G.

      Breed: Labradoodle

      We had a lovely experience with Puppy Spot! Even t...

      We had a lovely experience with Puppy Spot! Even though our baby girl came to us a little sick at first, Puppy Spot was so attentive and amazing! They regularly checked in to see if Sushi was feeling better and that her and our needs were met! I would definitely recommend Puppy Spot to anyone!

      New York 08/13/2018

      Ebony l.

      Breed: Boston Terrier

      I absolutely adore my new puppy. The people at Pup...

      I absolutely adore my new puppy. The people at PuppySpot really did go above and beyond. Knocking one star off due to the Travel Arrangements as there were not very accommodating, but working with a third-party solved the issue.

      Maryland 08/13/2018

      Tamara N.

      Breed: Poodle

      Disappointed in people not poodle

      I ordered white standard poodle puppy. Puppy Spot's Greensboro North Carolina breeder delivered cream-colored puppy -WHY LIE?Last century we called that BAIT & SWITCH. Caveat emptor!

      Florida 08/13/2018

      Brenda A.

      Breed: Australian Shepherd

      Great Experience

      I had great experiences with PuppySpot. When I made the initial call theservice representative was kind and answered all the questions I had. The whole process went extremely smooth. I wanted to speak to the breeder to ask a few questions about my puppy and PuppySpot arranged the call. My puppy was to fly into Florida but due to the hot weather he wasn't able to fly so the breeder found someone to drive several pups to Florida. The driver was kind enough to stop in my town so I wasn't inconvenienced in any way by driving any distance which I was very happy about. PuppySpot gave excellent service and kept my updated of all the details about my puppy's arrival. From beginning to end it was a very pleasant experience and I would highly recommend! And I might add that I have the most adorable and sweet puppy!

      Maryland 08/13/2018

      Janette R.

      Breed: Bernedoodle

      Great experience! Perfect puppy!

      The website was accurate. Paul helped me find the perfect puppy. He sent lots of pictures of the puppy and her parents. He answered every question. I was nervous about using an online website, but no need to worry. Our puppy is amazing, healthy, and a love! Would recommend to my friends.

      Michigan 08/13/2018

      James T.

      Breed: Goldendoodle

      I rated a 2 instead of 1 only because the puppy is awsome.

      Communication was terrible right to the end. When I had to make an extra trip to the airport because when I called they said puppy was in route. Then 15 minutes after arrival time while I was at the airport I received a call stating the pup was not put on connecting flight. Then had to go back at 1:00 am. Worst customer service that I have ever deltt with.

      Connecticut 08/12/2018

      Rose P.

      Breed: Havanese

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD ...

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD 4 DIFFERENT PEOPLE CALLING AND EACH ONE TELLING YOU A DIFFERENT STORY! IF I WERE A BREEDER I WOULD NEVER CONTRACT YOUR COMPANY TO SELL MY DOGS. ONE PERSON SAID PUPPY IS ON ITS WAY WHILE ANOTHER SAYS ITS SICK AND THEN ANOTHER SAID ITS STILL COMING STILL THEN ANOTHER ONE TELLING US THE BREEDER WONT LET IT GO UNTIL it?s BETTER IN WHICH WE ALREADY CANCELED ARE OTHER PLANS RESULTING IN US LOSING $700.

      Florida 08/12/2018

      Daniel S.

      Breed: Labrador Retriever

      Excellent Job in getting Sully here safe and sound...

      Excellent Job in getting Sully here safe and sound. I have only had Sully here a short time and we are close friends, Thanks.

      Need puppy guidance?

      Call (866) 306-6064

      Our Health Guarantee

      The health of your puppy is our number one priority. To ensure your puppy arrives home happy and healthy, we not only require comprehensive health evaluations for every puppy prior to travel, but also offer a Health Guarantee.

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      PuppySpot has a zero tolerance policy for puppy mills or substandard breeding practices of any kind. Our puppies are raised with love, respect and a high level of attention and personal care.

      Tips & Advice

      Our relationship with you does not end once your puppy arrives home; in fact, it's just beginning. Visit our Puppy Center filled with expert guidance on all things dog. We hope to be a resource for you and your pup every step of the way.